American Teleconferencing Services Ltd. d/b/a Premiere Global Services and/or affiliates (“PGi”) uses certain sub-processors and subcontractors.
“Sub-processor” is a third party personal data processor engaged by PGi who has, or potentially can have, access to or process our customers´ personal data under our instructions. PGi carries out a due diligence and has adopted contractual safeguards with its sub-processors including but not limited to the requirement implement and maintain appropriate technical and organizational measures.
The following list of sub-processors describes the nature of services that those carry out, the PGi service associated with and their location.
|Name of sub-processor||Nature of services||Services associated with||Entity Country|
|ASC Services LLC||Transcription services provider for North America customers||Automated audio conferencing||United States|
|Amazon Web Services Inc.||Cloud hosting services for service data at rest||Audio, web conferencing and webcasting||Ireland, United Kingdom, Germany, United States, Singapore, Australia and Japan|
|Cisco Systems Inc||Webconferencing services provider||Webex ® web conferencing (resold services)||United States|
|Fastly Inc.||Cloud hosting services for service data at rest||Webcasting||United States|
|Front Line Call Center||Customer technical support via chat and email||Webcasting||United States|
|GlobalLingo||Transcription services sprovider for customers worlwide||Operator assisted audio conferencing||United States, Europe and Asia Pacific|
|GlobeLink||Simultaneous translation services provided on PGi´s premises||Operator assisted audio conferencing||United States|
|Hive Streaming AB||Content Delivery Network provider and customer service support||Webcasting||Sweden|
|LanguageLine Services||Simultaneous translation services provided on PGi´s premises||Operator assisted audio conferencing||United States|
|Microsoft Corp.||Skype for Business related services and audio conferencing integration||Audio conferencing integration with Skype for Business ®||United States|
|MessageGears LLC.||Email software service provider||iMeet and Agenday collaboration solutions||United States|
|Net Transcripts Inc.||Transcription services provider for customers in North America||Operator assisted audio conferencing||United States|
|Peak Pro Staffing Inc||Answering lines support||Operator assisted audio conferencing||United States|
|ProofHQ||Online proofing features integrated into the iMeet Central product experience.||iMeet Central collaboration solution||United States|
|Salesforce.com Inc||Global enterprise CRM system and cloud hosting services||Audio, web conferencing and webcasting||United States|
|Scribe Software Corp||Integration platform provider that allows our APIs to interface with third party CRM APIs||Webcasting||United States|
|Sumo Logic Inc.||Log management and analytics tool which is built into Sumo Logic´s platform||Audio and Web Conferencing||United States|
|Sure Shot Media & Marketing LLC||Integration platform provider that allows our APIs to interface with third party CRM APIs||Webcasting||United States|
|Totango Inc.||Analytics provider to provide insights and analytics on feature usage with limited access to data||iMeet Central collaboration solution||United States|
|Zendesk Inc.||Chat and email service provider||Audio and Web Conferencing||United States|
“Subcontractors” are third parties that do not have access or are not instructed by PGi to process customers´ personal data but that PGi uses as subcontractors to assist in operations necessary to provide our services.
|Name of subcontractor||Nature of services||Services associated with||Entity Country|
|Data 102 LLC||Data center provider for service data at rest||Audio and Web Conferencing||United States|
|Digital Realty Inc.||Data center provider for service data at rest||Webcasting||United States|
|Flexential Corp.||Data center provider for service data at rest||Audio and Web Conferencing||United States|
|Sirius Computer Solutions, Inc.||Data center provider for service data at rest||Webcasting||United States|